Capriccio Grill (Restaurant) Server AM Shift

JOB OVERVIEW: Take food and beverage orders, retrieve and serve alcoholic/non-alcoholic beverages and food orders to guest tables according to hotel specifications, courteously and efficiently.
Collect payments.
Assist in the maintenance of the Restaurant area and equipment.
REPORTS TO: Capriccio Grill General Manager, Capriccio Grill Managers and Supervisor.
SUPERVISES: N/A.
WORK ENVIRONMENT: Specialty Restaurant, Kitchen/Stewarding areas.
Job involves working: under variable temperature conditions (or extreme heat or cold).
under variable noise levels.
outdoors/indoors.
around fumes and/or odor hazards.
around dust and/or mite hazards.
around chemicals.
KEY RELATIONSHIPS: Internal: Staff in Restaurant, Bar, Kitchen/Stewarding, Housekeeping and Front Desk.
External: Hotel guests and visitors.
ESSENTIAL JOB FUNCTIONS Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Maintain complete knowledge of correct maintenance and use of equipment.
Use equipment only as intended.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Maintain positive associate relations at all times.
Be familiar with all hotel services/features and local attractions/activities in order to respond to guest inquiries accurately.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the restaurant.
Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the restaurant.
Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
Maintain complete knowledge of P.
O.
S.
and manual systems.
Complete opening side duties as assigned: Check quality and amount of all Restaurant stock and supplies using checklist.
Fold napkins.
Set up bread station as laid down in departmental standards Requisition all necessary supplies and transport from storeroom to the Restaurant.
Set up all condiments and beverages (non-alcoholic).
Ensure a sufficient supply of all silverware, glassware and chinaware for service.
Check cleanliness and condition of assigned station and service areas; rectify any deficiencies.
Set up side station with supplies and equipment.
Set up and inspect the condition of check presenters with Peabody pens.
Set tables.
Organize assigned station and ensure readiness prior to guest arrival.
Review reserved tables and names of such; follow up on special arrangements for pre-assigned tables.
Review daily specials and maintain awareness of 86'd items throughout the shift.
When assigned, take guests' food and beverage orders, utilizing suggestive selling techniques.
Record order of guests.
Input order into system and ensure transmission of food orders is verified by Kitchen when assigned to do so.
Legibly document orders when system is down and distribute food orders to Kitchen.
Retrieve all alcoholic beverage items from bar and serve to guest.
Open and serve wine/champagne bottles in accordance with departmental standards.
Make all varieties of coffee in accordance with the departmental standards.
Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards.
Guide the activities of the assigned Busperson to ensure optimum service to guests.
Clear each course.
Remove soiled wares from tables as assigned and transport to dishwashing area.
Present dessert menu, describe items and make suggestions.
When assigned, total all charges and present guest checks; process payments through the Cashier.
Adhere to payment, cash handling and credit policies/procedures.
Extend appreciation for guests' patronage and invite them back.
Clean and reset tables immediately after guest departs.
Collect and report tips at the end of the assigned shift.
Complete closing side duties: Properly store all reusable goods.
Breakdown all goods as specified.
Clean all equipment as assigned in the side duties.
Restock items for next service.
Remove all dirty linen.
Marry and stock all condiments.
Reset tables for next meal period.
Complete all closing reports as assigned and leave duty after reporting to supervisor.
Must be certified in T.
R.
A.
C.
tip reporting SECONDARY JOB FUNCTIONS Follow maintenance program and cleaning schedule.
Update menus and wine lists.
Legibly document maintenance needs on work orders and submit to manager.
Attend menu, wine tastings and departmental meetings as scheduled.
QUALIFICATIONS Essential: Minimum of 18 years of age to serve alcoholic beverages.
2-3 years experience as a server.
ServSafe® Food Handling Certification.
TIPs training and TABC card (State of Tennessee Alcoholic Beverage Commission server permit).
Fluency in English, both verbal and written.
Provide legible communication.
Cash handling skills.
Basic computers skills.
Compute basic arithmetic.
Ability to: perform job functions with attention to detail, speed and accuracy.
be well organized, maintain concentration and think clearly when providing service to guests within any given period of time.
think clearly, remaining calm when dealing with any challenges .
use good judgment skills for problem resolution.
follow direction.
understand and anticipate guests’ service needs.
work cohesively with co-workers as part of a team.
work with minimal supervision.
maintain confidentiality of guest information and hotel data.
suggestively sell Restaurant menu items, beverages and wines.
use multitasking abilities and be able to prioritize tasks.
understand and be able explain menu items, wine and beverages to guests.
satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner.
maintain regular and punctual attendance.
adhere to Peabody grooming standards.
exemplify Peabody Service Excellence®.
Desirable: High school graduate or equivalent vocational training certificate.
Certification of previous training in liquor, wine and food service.
Previous culinary training.
Fluency in a second language Certification in an alcoholic awareness program.
Certification in CPR Ability to input and access information in the property management system/computers.
Previous guest relations training.
PHYSICAL ABILITIES Essential: Exert physical effort in transporting food and beverage carts and trays up to 100 pounds, to and from outlet operation.
Endure various physical movements throughout the work areas on marble floors.
Reach overhead, full arm’s length.
Ability to consistently lift and move 75 pounds, including setting and storing in overhead areas.
Ability to lift, carry and move a server tray weighing approximately 50 pounds in the overhead style of service.
Ability to bend, squat, kneel, and reach frequently.
Ability to move freely within Capriccio Grill and Kitchen area.
Ability to stand or walk continuously.
Ability to perform tasks requiring sustained repetitive motion or fine motor skills.
STANDARD SPECIFICATIONS Requirements are representative of minimum levels of knowledge, skills and/or abilities.
To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.
Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.
All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Employees will be required to perform any other job-related duties assigned by their supervisor.