Retail Sales Associate

We are looking for a result-driven retail Sales Associate.
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Sales Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions.
You should be able to promptly resolve customer complaints and ensure maximum client satisfaction.
To be successful as a Sales associate, you should stay up-to-date with product features and maintain our store’s visual appearance in high standards.
Ultimately, the duties of a sales associate are to achieve excellent customer service, while consistently meeting the store’s sales goals.
Cleanliness is a MUST.
We clean the store several times a day! \*\*If you do not answer the questions about CBD/cannabis knowledge, you will NOT be considered!!\*\* Please include resume and cover letter saying why you want this job and what you know about CBD when applying to this job.
*Responsibilities* * Ensure high levels of customer satisfaction through excellent sales service * Assess customers needs and provide assistance and information on product features * Welcome customers to the store and answer their queries.
* “Go the extra mile” to drive sales * Maintain in-stock and presentable condition assigned areas * Actively seek out customers in store and ask them questions to determine the best products to suggest.
* Remain knowledgeable on products offered and discuss available options * Process POS (point of sale) purchases * Cross sell products * Handle returns of merchandise * Team up with co-workers to ensure proper customer service * Build productive trust relationships with customers * Comply with inventory control procedures * Suggest ways to improve sales (e.
g.
planning marketing activities, changing the store’s design) *Skills* * Proven work experience as a Retail Sales associate, Sales representative or similar role * Basic understanding of sales principles and customer service practices * Proficiency in English * Basic Math skills * Working knowledge of customer and market dynamics and requirements * Hands-on experience with POS transactions * Familiarity with inventory procedures * Solid communication and interpersonal skills * A friendly and energetic personality with customer service focus * Ability to perform under pressure and address complaints in a timely manner * Availability to work flexible shifts * High school degree; Bachelors degree a plus.
Job Types: Full-time, Part-time Pay: $10.
00 - $15.
00 per hour Benefits: * Employee discount * Flexible schedule Shift: * Day shift * Night shift Application Question(s): * What do you know about CBD/cannabis? Dazzle us with your knowledge! (It's also ok to not know a lot) * Would you be interested in cross training in our kitchen in Oakland? Or working in Oakland occasionally? Work Location: In person