Specific Job Responsibilities:
• Able to manage and assume responsibility for a high-volume of inbound calls and emails
• Engage with customers to resolve all billing questions and discrepancies in a timely and appropriate manner
• Record information about financial status of customers and status of collection efforts
• Process customer refunds, credit memos, adjustments and credit card payments
• Locate and monitor overdue accounts, using a variety of methods
• Confer with customer and perform necessary research to identify and resolve short payments, past due invoices, pricing discrepancies, etc.
• Establish alternate payment schedules, based on customers’ financial situations and company policies
• Develop strong relationships with Operations and Sales to support the Customer Financial Services teams efforts in the resolution of customer discrepancies and process improvement
• Work closely within Account Manager team and with Account Services team to encourage collaboration and process improvements to elevate the customer service experience and reduce the balance of outstanding receivables and unapplied payments
• Effectively communicate with external customers and internal salesmen and executives in a professional manner
Qualifications:
• Bachelor’s Degree is preferred
• At least three years of experience in account management and collections
• Self-motivated and able to work independently
• Excellent listening, written, verbal, communication and interpersonal skills (both verbal and written) with a customer service focus
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Strong computer skills required, with advanced knowledge of Microsoft Office applications, including Excel
• Ability to work cooperatively and collaboratively as part of a team and with all levels of employees, management and customers
Classification:
• Hourly, Non-Exempt Employee
• Full-time
Education
Required
High School or better
Preferred
Bachelors or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-1.
35(c)
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