The role of the Relations Team Representative is to assist the General Manager and Sales Manager with new membership sales by bringing new members to the studio, building a relationship, providing a positive experience, and successfully moving them through the sales process to a membership sale.
The Sales Representative also assists with retaining and providing unmatched customer service to current members.
Boutique fitness knowledge or experience is preferred, but not required.
This position is part-time position.
Duties:
Execute sales process of lead generation, follow up, and close
Conduct tours of the facility while establishing a relationship and targeting individual’s goals and needs
Meet and/or exceed personal sales goals
Emphasize and enforce objectives of the studio as a fitness and wellness provider
Present available services to current or prospective members
Book quality appointments to achieve monthly sales quota
Participate in special events (health fairs, grand openings, and community events) to promote the studio
Operate studio gym software (Club Ready)
Follow up activities with prospective clients in-person, over the phone and by email
Merchandise and stock inventory for retail clothing and other items
Attend and complete all relative training programs
Take pictures for social media platforms
Cleaning of the retail area, studio, and restrooms
Other duties as assigned
Requirements:
Excellent sales, communication, and customer service skills required
Warm, welcoming and engaging personality
Ability to build strong member relationships
Goal-oriented with an ability to achieve sales in memberships, retail, and private training (when available)
Self-motivated and takes initiative
Must have proficient computer skills and ability to learn and use the ClubReady software system
Must have excellent communication skills in person, by phone and by email
Strong organizational and multi-tasking skills
Must be able to work under pressure and meet tight deadlines
Must have availability either in early mornings, evenings or weekends to support class schedule
Authorization to work in the United States required
Compensation and Perks:
This position offers a competitive base rate
Some incentive pay is included for personal goals
Training opportunities
Opportunities for growth within the studios including additional sales and management positions
Employee retail discounts
Complimentary membership
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