Job Description: The Sales Assistant is responsible for assisting the sales team in customer satisfaction, completing all correspondence including contracts and proposals, maintaining a filing system, coordinating communication from sales to operating departments of the hotels, typing memos, meeting minutes and other administrative duties.
Qualifications:
· High School diploma or GED certification or equivalent work experience
· College degree preferred
· Hospitality experience preferred
· Strong financial knowledge required
· Strong computer skills preferred
· Excellent communication, negotiation, and presentation skills.
· Must be able to convey information and ideas clearly, both oral and written.
· Must be able to evaluate and select among alternative courses of action quickly and accurately
· Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results.
· Must maintain composure and objectivity under pressure.
Key Responsibilities:
· Operate within the established sales expense budget.
· Prepare and process correspondence, contracts, banquet event orders, thank you letters, function information and agendas as requested.
Prioritize the workload on a daily basis.
· Ensure that all information regarding group and events are sent to the proper department, hotel and/or vendor on schedule in order to facilitate the proper handling of each group.
· Ensure proper meeting room set up by staff.
· Be familiar with hotel layout and menus with pricing.
· Call groups for guarantees 72 hours in advance of function or as specified.
· Maintain an accurate and up-to date filing system.
· Produce or assist in the preparation of required reports in a timely manner.
· Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
· Meet and greet onsite contacts.
Must be “on call” to meet any client needs.
· Assist front office operations with group coordination including entering rooming lists, pre-blocking and pre-keying rooms, assisting with welcome letters and gifts.
· Responsible for ensuring complete and proper posting of meeting/group charges and sending invoices to clients.
· Participation in community programs outside of networking organizations highly encouraged.
· Be proficient with the computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
· Be proficient with any hotels sales and catering software system as well as all brand site tools and property management system functions.
· Be familiar with other computer software necessary for the job.
· Abide by Prime Selling Time (PST).
· Perform other duties as requested by management.
· Attend all training and meetings as required by management.
Benefits:
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
EEOC Statement: Courtyard Memphis Downtown is an equal opportunity employer.
We are committed to providing equal employment opportunities for all employees and applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetic information.
In accordance with applicable federal, state, and local laws, we do not discriminate based on these factors.
Summit Management Corp fully supports the principles of equal employment opportunity and is dedicated to maintaining a diverse and inclusive workforce.
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