Supervise, train, and inspect the performance of assigned Room Attendants, Turndown Attendants and Housepersons, ensuring that all procedures are completed to the hotel's standards.
Assist where necessary to ensure optimum service to guests.
Conduct daily and annual written documentation of work performance of subordinates’ activities.
This is a hands-on supervisory position that may, on occasion, involve performing tasks of subordinates to achieve operational goals and objectives.
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Maintain complete knowledge of correct maintenance and use of equipment.
Use equipment only as intended.
Anticipate guests’ needs, respond promptly, and acknowledge all guests.
Always maintain positive guest relations.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Verify room status on AM report; report discrepant rooms; prioritize and update status of check-out rooms.
Prepare and distribute special assignment sheets to assigned staff and review priorities.
Communicate additions or changes to the assignment sheets as they arise throughout the shift.
Update room status after approving cleanliness and condition in accordance with departmental standards.
Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.
Check DND rooms and verify status.
“Mark” dirty sheets of randomly selected assigned rooms and follow up to ensure Room Attendants have changed bed sheets.
Counsel Room Attendants on any discrepancies.
Complete work orders for maintenance repairs and submit to Engineering.
Contact Engineering directly for urgent repairs.
Conduct training of staff as assigned.
Provide feedback on staff performance to the manager.
Report disciplinary problems to manager and participate in the counseling of employees.
Document pertinent information in department logbook.
Complete all paperwork and closing duties before leaving.
Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
Check PM reports for accuracy and completeness.
Complete night counts in accordance with departmental standards.
1 years’ experience as a trainer in housekeeping related areas.
Knowledge of proper cleaning techniques, requirements, and use of equipment.
Knowledge of proper chemical handling.
High school graduate.
Fluency in English, both verbal and written.
Compute mathematical calculations.
Ability to:
perform job functions with attention to detail, speed and accuracy.
prioritize and organize.
be a clear thinker, remaining calm and resolving problems using good judgment.
follow directions thoroughly.
understand guests’ service needs.
work cohesively with co-workers as part of a team.
work with minimal supervision.
maintain confidentiality of guest information and pertinent hotel data.
ascertain departmental training needs and provide such training.
direct performance of staff and follow up with corrections when needed.
satisfactorily communicate with guests, management, and co-workers in a courteous, empathetic, and discreet manner.
maintain regular and punctual attendance.
adhere to Peabody grooming standards.
exemplify Peabody Service Excellence®.
1 year(s)
HIGH SCHOOL
Whatsapp
