Description:
The bartender is in charge of serving patrons, providing information to help with beverage selections, presenting ordered choices and effectively ensuring that guests are satisfied with their WISEACRE experience.
The ideal candidate will be able to provide top-quality customer service while maintaining taproom ambiance and transaction accuracy.
In order to help ensure all aspects of this position are performed as expected, measurable metrics will be provided along with regularly scheduled performance reviews.
This position reports directly to the General Manager.
We are specifically seeking folks with availability to work 1-2 regular weekend shifts (Friday evening - Sunday).
Additional weekday shifts may sometimes be available on weekdays/weeknights
Requirements:
Essential Duties and Responsibilities:
Provide excellent customer service at all times
Complete daily, weekly, and monthly cleaning, set-up, and breakdown tasks as assigned
Be fully knowledgeable of and adhere to sanitation, safety, and alcohol beverage control policies
Monitor guests intoxication levels and refrain from serving alcohol when appropriate
Check identification of all patrons under 35 years old and monitor for underage drinking
Help guests select beverages by presenting menu and making informed suggestions
Use POS System as instructed
Keep customer tabs precise and up to date
Obtain revenues by totaling all charges in full, issuing bill, accepting payment, and returning payment card and signature slip to guests if not paid with cash
Ensure a safe working and guest environment to reduce the risk of injury and accidents
Be knowledgeable of and comply with operational standards, company policies, federal/state/local laws and ordinances
Communicate and embody WISEACRE brand
Perform other duties as requested by management
Qualifications:
Minimum one year of experience in service industry
Positive attitude and ability to work as part of a team
Excellent customer service skills
Has an up to date ABC card
Jockey box experience not required but strongly desired
Ability to multi-task while maintaining a calm demeanor
Proficiency in POS System and/or willingness to learn
Ability to work a flexible schedule, working overtime as needed
Physical Demands:
Stands and/or traverses taproom for long periods of time
Use repetitive motions
Lifts up to 60 pounds without assistance
Compensation:
Base pay is $7.
25/hr for 2 training shifts, then $2.
13/hr + tips.
Additional hourly rates for private events and shift leads, both of which are dependent on tenure and training.
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