Housekeeping Supervisor

HOLIDAY INN UNIVERSITY OF MEMPHIS Located 15 minutes away from Downtown Memphis, the Holiday Inn University of Memphis, is a central hotel for major business centers with key corporate headquarters nearby.
Adjacent to the University of Memphis’ Fogelman Executive Conference Center.
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THE ROLE Position: Housekeeping Supervisor Reports To: Executive Housekeeper; Rooms Director COMPANY OVERVIEW: Valor Hospitality is a leading hotel management company that is a trend setter in the hospitality market.
The company is recognized by owners, investors, developers, and guests as an innovative partner to drive revenue and increase profits.
We believe that the highest form of compliment is respect for each associate, both as an individual and as a valued part of our organization.
We will do our best to encourage communication, and we will listen with an open mind to new ideas.
Furthermore, we are dedicated to implementing those ideas, which will result in a higher level of productivity and professionalism.
In addition, we are committed to you, and your career advancement and we will provide you the opportunity to be successful.
POSITION PROFILE: Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.
ESSENTIAL JOB FUNCTION: Supervise the housekeeping staff; providing open communications, training, coach and counsel and provide performance feedback to ensure maximum efficiency.
Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, LSOPs and SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
Respond to guest requests, concerns and problems to ensure guest satisfaction.
Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.
Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
May assist the evening staff in the performance of duties to include: cleaning of lobby, turndown service, trash removal.
Perform special projects and other responsibilities as assigned.
Participate in hotel committees and task force assignments.
DESIRED SKILLS AND QUALIFICATIONS: Education: High school diploma or equivalent experience Experience: One to two years of employment in a related position with this company or other organization(s).
Skills and Abilities: Requires working knowledge of Housekeeping and the hotel's services, policies and operations.
Working knowledge is generally learned on-the-job.
Communicate information and hotel services to management, staff and guests BENEFITS PACKAGE Competitive Salary Daily Pay! Team Member Hotel Discount Program Uniforms Provided for most positions Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options Paid PTO beginning after ninety (90) days of employment 401k with employer match Team Member Awards and Recognition programs throughout the year Food and Beverage Discounts Tuition Reimbursement Please visit https://www.
valorhospitality.
com to learn more about our existing hotels, other exciting job opportunities and our company.